Refund & Cancellation Policy
Last updated 3 October 2026
Tickets are non-refundable and non-transferable once issued, except in the cases set out below.
Ticket delivery
Your ticket is delivered by email as a PDF with a QR code, normally within minutes of a successful payment. If it has not arrived within two hours, check your spam folder and then contact us — we will resend the original ticket free of charge.
If the event is cancelled
If Odeysse cancels an event, ticket holders receive a full refund of the ticket face value to the original payment method. Refunds are initiated within 7 working days of the announcement and typically appear on your statement within a further 5 to 10 working days, depending on your bank.
If the event is postponed or moved
Your ticket stays valid for the rescheduled date or new venue. If you cannot attend the new date, request a refund within 14 days of the change being announced and we will refund the ticket face value.
Duplicate and failed payments
If you were charged twice for the same order, or charged for an order that produced no ticket, contact us with your payment reference. Verified duplicate charges are refunded in full within 7 working days.
What is not refundable
We cannot refund a ticket because you changed your mind, could not attend, arrived after the event closed, were refused entry under our Terms & Conditions, or because a supporting act changed. Booking and payment gateway fees are non-refundable.